Terms and Conditions

This website is operated by Raynes Baby World Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Raynes Baby World Ltd. Raynes Baby World Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
 

Conditions

  • An order for Products placed by you, the buyer, through our website shall be subject to these terms and conditions

  • All other terms and conditions, expressed or implied by statute or otherwise, are excluded to the fullest extent permitted by law

  • Nothing in these terms and conditions shall affect the statutory rights of any consumer.
     

Orders

  • Our site pages will guide you through the steps you need to take to successfully place your order. This process allows you to check and amend any errors before submitting your final order. Please take the time to re check all details of your order at each page of the process, before clicking 'Confirm and Pay', as after this point, you will not be able to amend your order.

  • All orders for Products shall be deemed to be an offer by you, the buyer, to purchase Products pursuant to these terms and conditions.

  • You, the buyer, shall be responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all details requested have been entered correctly.

  • After you place an order by clicking 'Confirm and Pay', you will receive an e-mail from us from the address you provided acknowledging that we have received your order.

  • Once an order is placed, it is highly unlikely that we can cancel it. 

  • Should we be able to cancel / refund your order, an admin fee of 6% will be deducted to cover any charges made. 

  • If more than 12 hours has passed since you placed your order, then it is highly unlikely that we will be able to make any amendments to your order.

  • We are entitled to refuse any order placed by you and will not be required to provide an explanation.

  • By placing your order you warrant that you are over 18 years old and that you have capacity to enter into this contract.

  • We reserve the right to cancel an order if a discount code has been used in error due to the result of a genuine mistake on behalf of Raynes

  • Items are subject to our availability. If an item is mistakenly out of stock for any unforeseen reason, we will notify you as soon as possible and you will be issued a full refund on this specific item.
     

Products

The Products may differ slightly from the images shown on the website. Without prejudice to the generality of the foregoing you accept that, without limitation, the colour tone, fabrication and visual aspects of the products of the products, may differ from the images displayed on the website. You accept that there may be differences in the actual appearance of the products from the images on the website this is usually due to photographic technique and context.

We reserve the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

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Pricing Policy (Price and Payment)

  • The price of the Products will be the prices quoted on the website at the date the order is received, delivery prices vary.

  • We reserve the right, by giving notice to you, the buyer, at any time before delivery to increase the price of the Products to reflect any increase in the cost to us, which is due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials, costs of obtaining customs clearance or other certifications or other costs of manufacture).

  • In the unlikely event of there being such an increase in the price of the Products you, the buyer, shall be entitled to cancel the order at any time before delivery.

  • The price of an item includes VAT at the prevailing rate for which we are responsible as a seller, however the price of an item does not include any delivery charges. These are based on the chosen rate at checkout.
     

Payment

  • When we provide any Products to you, the buyer, under these terms and conditions, payment will be charged to the credit card account provided by you on the website order form.

  • By placing an order, you, the buyer, consent to payment being charged to your credit card account as provided.

  • Title to the Products will pass to you, the buyer, on payment in full of the price of the Products.

  • We will issue you with an electronic receipt together with a dispatch notice by email once the transaction is completed and will send you a further email once the Product(s) have been dispatched.
     

Delivery

  • The Products will be delivered to you, the buyer, at the address provided by you on the order form.

  • The risk in the Products shall pass to you upon such delivery taking place.

  • Any dates quoted for delivery of the Products are approximate only and we shall not be liable for any delay in delivery of the Products however caused.

  • Should there be any issue with delivery of items, i.e. loss or damage or a dispute with delivery of items, these need reporting within 7 days from the date of delivery, where an investigation will be made direct with the delivery company. 

  • All commercial grade products (e.g. Fibre Glass Slides, bouncy castles etc..) are to be checked IN FULL, before signing any delivery acceptance. Should you sign for any item and there be any issues whatsoever, we would not be able to rectify any issues.  

  • All commercial grade products (e.g. Fibre Glass Slides, bouncy castles etc..) are most likely to be delivered on a pallet. Items therefore, will be left curb side outside the property, or within the property boundaries (i.e. driveway) where possible. Should a driver be unable to deliver the item, then a redelivery fee of £100.00 will be enforced, before the item can be delivered. 

  • If for any reason your product arrives damaged, you the customer must contact the courier directly within 48 hours of delivery, to open a damages dispute and receive a damage report from them. Without this report, all queries are immediately rejected by our couriers. 
     

Returns

  • We understand that sometimes a product is not quite right and that you may wish to have a refund or exchange. 

  • You have 14 days to return an item(s) from the day that you receive the item(s). We ask that you request your Returns within 7 days of receiving your order by emailing returns@raynesbabyworld.com For more details please see our “Return & Refund Policy”

  • All items that have been made to order, including play cages, fibreglass slides, bouncy castles & inflatable items, commercial soft play & flooring or any other bespoke items, are none refundable.

  • Should however it be ever be agreed (by a director only) that a commercial item is to be refunded, for whatever reason, 20% will be deducted from the refund to cover variable costs (e.g. admin, manufacturing, logistics and shipping costs, where appropriate). 

  • However, should you have any manufacturing issues with your items, our manufacturers are happy to come out and investigate these and rectify any issues that you have found within the first 14 days.

  • ​After 14 days, we are willing to price repairs on an individual basis. In all events, items would need to be returned back to the UK manufacturing facility, at the cost of the customer. 

  • All returns or exchanges will automatically have a 10% reduction applied, to cover fees and admin charges. 
     

Your Warranty

  • You, the buyer, warrant that all details provided on the order form/over the telephone for the purpose of purchasing the Products are correct, that the credit card you are using is your own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the Products.
     

Limitation Of Liability

  • We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you, the buyer for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of this Agreement by reason of any delay in performing, or any failure to perform, any of its obligations in relation to this Agreement, if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing, the following will be regarded as causes beyond our reasonable control:

    • Act of God, explosion, flood, tempest, fire or accident;

    • War or threat of war, sabotage, civil disturbance or requisition;

    • Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;

    • Import or export regulations or embargoes;

    • Strikes, lock outs or other industrial actions or trade disputes;

    • Difficulties in obtaining raw materials, labour, fuel, parts or machinery;

    • Power failure or breakdown in machinery.
       

  • If we are prevented from carrying out our obligations in the above circumstances, we will notify you in writing. If we are still prevented from carrying out its obligations 3 weeks from the date such notice was sent, then either party may give written notice to the other cancelling the Agreement. If the Agreement is cancelled in this way we accept no liability to compensate you for any loss or damage caused by failure to perform.

  • Except where you, the buyer are dealing as consumer (as defined in the Unfair Contract Terms Act 1977 section 12 as amended) we do not give any warranty, guarantee or indemnity as to quality, fitness for purpose or otherwise of the Products.

  • Except in respect of death or personal injury caused by our negligence, we will not be liable to you, the buyer, for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of or in connection with the supply of Products other than as a result of a breach of an obligation arising under the Sale of Products Act 1979 (as amended) and the Supply of Products and Services Act 1973.
     

Website

  • We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.

  • All drawings, photographs, colours, components, descriptive matter and specifications of the Products on the website are for the sole purpose of giving an approximate description of the Products.

  • We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict access to parts or all of the website without notice or liability.

  • Intellectual property right and right to use

  • You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied (or created) as part of the Website shall remain at all times vested in us. You are permitted to use this material only as expressly authorised by us.

  • You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
     

General

  • We may from time-to-time change, alter, adapt, add or remove portions of these terms and conditions but if we do so we will post any such changes on the website.

  • If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected.

  • English law will apply to this Agreement, and the parties agree to submit to the non-exclusive jurisdiction of the English courts.

  • The headings in this Agreement are for convenience only and will not affect their interpretation.
     

Queries and Complaints

  • We aim to respond to e-mail queries within 24-48 hours.

  • In respect of complaints, we will consider the nature of the complaint and will contact you within 7 days of the complaint giving you the result of the enquiries and what we propose should be done. Any complaints should be emailed to info@raynesbabyworld.com .