Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.raynesbabyworld.com.

During the use of our website (www.raynesbabyworld.com) we may automatically collect the following information throughout your visit:

Information about your visit, including the full URL clickstream to, through and from our website including dates and times, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information and methods used to browse away from the page.

The amount of visits you have made to our site and the information about your orders, including all items you have purchased and the details you inputted when placing your orders. This may include your name, email address, delivery address and mobile number, which will be linked to the email address you use when you place an order or sign up to www.raynesbabyworld.com.  

We also works closely with third parties such as delivery firms (e.g Parcelforce, Royal Mail & DPD to name a few) as well as card protection and payment processing companies that process your final order payments (e.g. Paypal, Klarna, Clearpay to name a few).

 

​What Raynes Baby World do with this gathered information:

​Internal record keeping - we may use your information to improve our products and services. We may also periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

Periodically, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests, to provide you with information about other goods and services, we offer that are similar to those you have already purchased or enquired about and to notify you of our offers and promotions, by telephone, email, SMS and post.

You can unsubscribe from our mailing list by clicking the on “unsubscribe me” link at the bottom of our emails and unsubscribe from SMS messaging by following the instructions provided in the message, or email our team at info@raynesbabyworld.com.
 

You may choose to restrict the collection or use of your personal information in the following ways: 

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@raynesbabyworld.com.

  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email info@raynesbabyworld.com.
 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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How Raynes Baby World uses cookies:

​​A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.

The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
 

How long we keep your information:

We keep your information only as long as we need it, to provide a valuable service to you. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.
 

Changes:
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
This Privacy Policy was last updated on 18.07.2022
 

Payment Plan Providers:

We use various payment plan providers, Klarna, Clearpay & Laybuy at checkout. This means that we might transfer your personal data in the form of contact and order details to Klarna / Clearpay / Laybuy when the checkout is loaded, in order for them to manage your purchase.
 

Your personal data transferred is processed in line with their own privacy policy:

 

Your Rights:

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us on info@raynesbabyworld.com.
 

How to contact us and making a complaint:

If you have a complaint or question regarding any aspect of your personal data or this privacy policy, please write to us at info@raynesbabyworld.com

If you are not satisfied with the outcome of a complaint, you may write to the Information Commissioner’s Office. You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/.